You can return your phone to its original state, as it was when it left the
factory. This is also called a hard reset. You might want to do this if you are
giving your phone to a friend or relative and you want to remove all your data
first, or if your phone has a persistent problem that is not solved by powering
off the phone and then powering it on again.
A factory reset is a drastic measure. It permanently erases all your personal
data and customized settings, and also removes any programs you have installed.
Make sure that you have backed up the information and files you want to keep.
For information about ways of backing up your phone, see the following
topics:
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
- On the Home screen's Settings tab, tap Menu > All Settings > System > Clear Storage.
- Enter 1234.
- Tap YES to perform the reset, or tap NO to cancel the reset.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using buttons on the phone.- With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
- While holding the volume buttons, press the END/POWER button briefly and then release it.
- When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
- Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset
Make sure to let me know in the comments below or on our Facebook page how you've got on with it, or you have any questions.
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